The rewards and risks of offshore BPO are just beginning to be understood

It is critical for a business to understand the full implications of BPO, business process outsourcing before they dive into the arena headfirst.

Taken From Internetnews.com:

"The rewards and risks of offshore BPO are just beginning to be understood," said Sujay Chohan, research vice president for Gartner. "As enterprises and service providers evolve, it has become clear that there is no right model for a given company. Instead, enterprises will use parts of a model or a combination of models as they begin to explore and iron out the issues around sending business processes offshore. No enterprise will fully insource or outsource offshore. Most will use a combination of delivery models as they climb the learning curve to BPO."

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